Shipping policy

Last updated: 13 October 2026

We dispatch from London. All delivery costs are shown at checkout before you pay.

1. Delivery options and costs

Destination	Service	Cost	Estimated delivery after dispatch
United Kingdom	Standard (Royal Mail Tracked 48)	£4.99 – free on orders of £50 or more	2–4 working days
United Kingdom	Express (Royal Mail Tracked 24)	£6.99	1–2 working days
European Union (all 27 member states)	Standard international, tracked	£14.99	5–10 working days
United States, Canada, Australia, New Zealand, Switzerland, Norway, United Arab Emirates, Israel, Japan, South Korea, Hong Kong, Singapore, Malaysia	Standard international, tracked	£23.99	7–14 working days

If your country is not listed, email info@luren.co.uk and we will see what we can do.

2. Dispatch times

Orders placed before 1 pm Monday to Friday are normally dispatched the same working day; orders placed after 1 pm, at weekends or on UK bank holidays are dispatched the next working day.
You will receive an email with your tracking number as soon as your parcel is on its way.
During busy periods (for example the weeks before Christmas) dispatch may take up to 2 working days.

3. Delivery estimates

The times above are estimates from the carrier and are not guaranteed. Postal strikes, weather, and customs checks can cause delays. If your UK parcel has not arrived within 10 working days of dispatch (20 working days for international), contact us and we will investigate, and replace or refund the order if it is lost.

4. Addresses and failed deliveries

Please check your delivery address carefully; we cannot be responsible for parcels sent to an address you gave us incorrectly. If a parcel is returned to us undelivered, we will contact you to arrange re-delivery (a further postage charge may apply) or refund the order less the original delivery cost.
Royal Mail may leave your parcel in a safe place or with a neighbour, or leave a card for collection. Uncollected parcels are returned to us after the carrier's holding period.
We cannot deliver to PO Boxes or freight forwarders outside the UK.

5. International orders: duties and taxes

Prices on luren.co.uk include UK VAT where applicable but do not include import duties, local VAT or customs handling fees charged by the destination country. These are payable by you to the carrier or customs authority before delivery and vary by country. For EU deliveries, VAT and (above €150) customs duty are normally charged by the carrier on arrival. If you refuse a parcel because of these charges and it is returned to us, we will refund the order less the outbound postage and any return charges we incur.

6. Damaged on arrival

If your parcel arrives damaged, please photograph the packaging and contents and email us within 48 hours so we can claim against the carrier and send a replacement.