Refund policy

Last updated: 13 October 2026

We want you to love your Luren socks. If you don't, here is how returns, exchanges and refunds work. This policy is in addition to your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which it does not limit.

1. Changed your mind? 14-day returns

  • You may cancel your order and return any item within 14 days of receiving it, for any reason.
  • Tell us first: email info@luren.co.uk with your order number and the items you are returning, or use the cancellation form at the bottom of this page. You then have a further 14 days to send the goods back.
  • Items must be unworn, unwashed and in their original condition and packaging, with any tags or bands attached. You may open the packaging to look at the socks, as you would in a shop, but socks that have been worn or washed cannot be returned for hygiene reasons unless they are faulty.
  • If goods are returned in a condition that goes beyond what is needed to inspect them, we may reduce your refund to reflect the loss in value.
  • Multi-buy offers: if returning part of a multi-buy order means the remaining items no longer qualify for the offer, the refund is adjusted so you keep the offer price only on the items that still qualify.

2. Return postage

  • Change of mind: you pay the cost of returning the goods. We recommend a tracked service, as the parcel is your responsibility until it reaches us. UK returns usually cost around £2–£4 with Royal Mail.
  • Faulty, damaged or incorrect items: we pay. Contact us and we will send a pre-paid label or refund your postage.

Return address:

Luren London – Returns
Venture X Chiswick Park
Fifth Floor, Building 7
566 Chiswick High Road
London W4 5YG
United Kingdom

Please include your order number inside the parcel.

3. Refunds

  • We refund within 14 days of receiving the goods back (or of you providing proof of postage, if earlier), to the original payment method.
  • For a full cancellation we also refund the standard delivery charge you paid. If you chose a faster delivery option, we refund only the cost of our cheapest standard option.
  • For a partial return we refund the price of the returned items; the original delivery charge is not refunded.
  • Your bank or card issuer may take a few extra days to show the refund.

4. Exchanges

Need a different size or colour? Email us and we will arrange an exchange, subject to stock. The simplest way is often to return the item for a refund and place a new order, so the replacement is not held up.

5. Faulty, damaged or wrong items

Every pair is checked before dispatch, but if something is wrong please email info@luren.co.uk within a reasonable time, ideally with a photo. Under the Consumer Rights Act 2015:

  • Within 30 days of delivery you can reject a faulty item for a full refund.
  • After 30 days and up to 6 months, you are entitled to a replacement or repair; if that is not possible, a refund.
  • Normal wear and tear, damage from incorrect washing (please follow the care label), or damage caused by misuse is not covered.

6. International orders

The same 14-day right applies to orders outside the UK. You are responsible for return postage and any customs paperwork; mark the parcel "Returned goods – UK origin" to avoid import charges. Import duties and taxes you paid on the original order are not refundable by us; you may be able to reclaim them from your customs authority.

7. Items we cannot accept back

  • Socks that have been worn or washed (unless faulty).
  • Items returned more than 14 days after you told us you were cancelling, without prior agreement.
  • Gift cards.

8. Model cancellation form

You do not have to use this form, but you may copy it into an email to info@luren.co.uk:

To: Luren Limited (Luren London), Venture X Chiswick Park, Fifth Floor, Building 7, 566 Chiswick High Road, London W4 5YG, United Kingdom, info@luren.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

Ordered on [date] / received on [date]
Order number: ________
Name of consumer(s): ________
Address of consumer(s): ________
Signature of consumer(s) (only if this form is notified on paper): ________
Date: ________

[*] Delete as appropriate.